Contact information
Contact Us
We’re here to help you and your pets 🐾
Our support team is available to assist you with orders, product questions, and any concerns you may have.
📩 Customer Support
For all inquiries, please reach out to us via email. We aim to respond as quickly as possible.
Email:
support@prayupets.com
⏱ Response Time
Our typical response time is within 24–48 hours during business days.
Please include your order number (if applicable) for faster assistance.
📦 Order & Support Guidelines
- For order-related queries, mention your order number clearly
- For damaged product claims, include your unboxing video as required in our policy
- Incomplete information may delay response time
🌍 Availability
We currently operate online and provide support primarily via email to ensure accurate and documented assistance.
Thank you for choosing PrayuPets 💛
We appreciate your trust and are always here to help.